| 14893 | After you reinstall the Zune software, the Zune Marketplace catalog does not appear correctly. This behavior occurs if the Zune Marketplace catalog does not download correctly to the computer. Important This article contains information about how... |
| 14894 | When you try to install the Zune software, you experience the following symptoms: The installation program stops at 95 percent completion, the installation program closes, and then you receive the following error message: An error occurred while... |
| 14895 | When you try to stream music files from the Zune software to an Xbox 360 console, you cannot access the music files. A red circle with a line through the circle may appear next to the music files when you view the music files by using the Xbox 360... |
| 14896 | When you use the Zune software to play Windows Media Video High Definition (WMV HD) video files, the video does not play smoothly. The audio or the video stutters or does not synchronize correctly. This behavior occurs if the computer does not... |
| 14897 | This article describes how to install the Zune software if you do not have the Zune software disc that is included in the retail box. To obtain the most recent version of the Zune software, visit the following Web site, and then click download... |
| 14898 | This article describes how Microsoft Update can help you benefit the most from your Zune device and your computer. Microsoft Update provides the following benefits: Improve the computer’s health and security: Regularly updating a Windows-based... |
| 14899 | This article describes the Zune software and how to obtain it. The Zune software is your one stop for music and entertainment. With the Zune software, you can do the following things: Manage and view your songs, videos, and picturesRip and burn... |
| 14900 | This article describes the Zune software and how to obtain it. The Zune software is your one stop for music and entertainment. With the Zune software, you can do the following things: Manage and view your songs, videos, and picturesRip and burn... |
| 14901 | This article describes the Microsoft Points system that you can use in Zune Marketplace. Microsoft Points is a value storage system that is used by Zune, by Xbox Live, and by other Microsoft properties. You can purchase Microsoft Points and then... |
| 14902 | When you try to install the Zune software on a Windows Vista-based computer, you experience the following symptoms: The installation program stops and closes, and then you receive the following error message: An error occurred while installing the... |
| 14903 | This article describes how to configure the Zune software to sync with a Zune device manually and automatically. After you set up your Zune device the first time, you can switch between automatic and manual sync. When you sync the device manually,... |
| 14904 | When you try to sync a Zune device or perform other operations, the performance of the Zune software is slower than expected. This behavior occurs when there is not enough physical memory in the computer. Close other programs that are running to... |
| 14905 | When you are visiting the Zune Marketplace, you experience one of the following symptoms: When you try to purchase or download a song, you receive the following error message: Track not availableThe following message appears where the option to... |
| 14906 | This article describes how to download content from Zune Marketplace by using a Microsoft Zune Pass. After you purchase a Microsoft Zune Pass, you can use the Pass to download content from Zune Marketplace. To do this, follow these steps: Start... |
| 14907 | When you play a song on your Zune device that you obtained from the Zune Marketplace, you receive the following error message: This item has expired. This behavior occurs if the media usage rights have expired for the file that you are trying to... |
| 14908 | This article describes how to convert unsupported types of file into files that are supported by the Zune software so that you can sync the files to the Zune device. This article describes how to use Windows Move Maker and Windows Media Encoder to... |
| 14909 | When you try to sign in to the Zune Marketplace, you are redirected back to the sign in page and prompted again to sign in. To resolve this issue, follow these steps: Enable the Active Scripting for Microsoft Internet Explorer. To do this, follow... |
| 14910 | When you try to access the Zune Marketplace you receive the following error: FlashNotInstalled This issue occurs because Flash Player is not installed correctly. To resolve this issue, follow these steps: Close the Zune software.Click Start, click... |
| 14911 | When you try to sign in to the Zune Marketplace, you cannot sign in. Additionally, you are redirected to the following Zune Web site: www.zune.net/support To resolve this issue, follow these steps: If you experience these symptoms when you try to... |
| 14912 | When you use the Zune Registration Wizard or when you try to sign in to the Zune Marketplace, you receive one of the following error messages: Cookies are not enabled; your browser is not accepting cookies, the Zune registration wizard requires... |
| 14913 | This article describes the sharing limitations of Xbox Live Marketplace video content between an Xbox 360 console and a Zune device. Currently, you cannot transfer or stream video content from an Xbox 360 console that contains content that you... |
| 14914 | When you update the Zune device firmware, you receive the following error message in the Zune software: It is not possible to change sync settings at this time. Try again later. When you click Close in the error message window, you receive the... |
| 14915 | When you start the Zune software, the Zune software tries to add images to the Zune library from monitored folders. However, the program may stop responding when doing this. When you restart the program, it stops responding again at the same... |
| 14916 | After you install and set up a Zune device for the first time, you receive the following message that contains two options: Relocating? Connect this Zune as a guest. Sync with your library on this PC. Remove all the content on your Zune and... |
| 14917 | This article describes the usage rules for content that you obtain from the Zune Marketplace. You can purchase content outright from the Zune Marketplace or you can download or stream content by using your Zune Pass subscription. All music that... |
| 14918 | You have a Zune Pass subscription, and you receive the following error message when you try to sync a Zune device: The maximum number of devices on this computer has been exceeded. This behavior occurs when you have already synced your Zune... |
| 14919 | Consider the following scenario. You have a Zune Pass subscription. You try to download or stream content to a computer. In this scenario, you experience the following symptoms: You receive the following error message: You have over three... |
| 14920 | Consider the following scenario: You update the firmware on your Zune device.The Zune software transfers the firmware to the device.The device restarts, applies the new firmware update, and then restarts again to the point that the Home screen... |
| 14921 | When you try to install the Zune software, you experience the following symptoms: The installation program stops at 95 percent completion and then closes. Then you receive the following error message: An error occurred while installing the Zune... |
| 14922 | When you install the Zune software, you experience the following symptoms: The installation program stops at 95 percent completion and then closes. Then you receive the following error message: An error occurred while installing the Zune software.... |
| 14923 | After you update the Zune software to version 1.2, the Zune software no longer detects the Zune device. This behavior occurs if the device driver from software version 1.0 is still installed on the computer. Remove the old device driver, and then... |
| 14924 | When you install the Zune software, you experience the following symptoms: The installation program stops at 95%, the installation program closes, and then you receive the following error message:An error occurred while installing the Zune... |
| 14925 | When you try to install the Zune software, you experience the following symptoms in the following order: The installation program stops at 95 percent, the installation program closes, and then you receive the following error message: An error... |
| 14926 | When you try to install the Zune software, you cannot complete the installation and you receive the following error message: An error occurred while installing the Zune software. This problem occurs if one or more of the following conditions are... |
| 14927 | This article describes the free, 14-day trial subscription to Zune Live. A free, 14-day trial subscription to Zune Live is included with most retail purchases of a Zune device. This free trial subscription lets you try a Zune Live subscription... |
| 14928 | When you try to install the Zune software on a computer, the installation program displays a blank or black window as the first screen. You cannot install the software. This issue occurs if the following conditions are true: Active Scripting is... |
| 14929 | This article describes how to switch between the different display modes that are available in the Zune software. The Zune software has three display modes: full (default), full-screen, and compact. You can switch to the mode that works best for... |
| 14930 | If you try to sign in to the Zune Marketplace or you try to play content from the Zune Marketplace, you receive one of the following error codes: 87100651011310114 You receive the error code when the Windows Digital Rights Management (DRM) system... |
| 14931 | This article describes how to use the Zune software to remove a file from your Zune device. Most files that you remove from your Zune device can be restored from your library when you sync the device. However, you cannot restore files that are... |
| 14932 | You experience the following symptoms: The Zune software does not detect the Zune device.In Device Manager, the Zune device appears under Other devices as a USB Device but a yellow exclamation mark appears next to USB Device.Yellow exclamation... |
| 14933 | When you add content on the Zune device in the Zune software to the Sync list, and then click Copy from Device , an error icon (red circle with an x) appears to the left of the file name. When you click the error icon, you receive the following... |
| 14934 | You experience the following symptoms: The Zune software does not detect your Zune device.In Device Manager, the Zune device does not appear under Portable Devices or under Other devices. This issue occurs when the computer does not detect the... |
| 14935 | After you install the Zune software and you connect a Zune device to the computer, the Zune software does not recognize the device. In the Navigation Pane of the Zune software, the device does not appear as connected. Also, in the Sync pane, you... |
| 14936 | This article describes how to remove and then reinstall the Zune software on a Microsoft Windows XP-based computer by using the clean start procedure. Note When you use the clean start procedure to start a computer, Windows starts only basic... |
| 14937 | When you use the Zune software to update your Zune device, to give your Zune device a name, or to set sync options, the following buttons at the bottom of the Zune software dialog box may be clipped: BackNextCancel This issue may occur if you use... |
| 14938 | This article describes how to determine the version of the Zune software on a computer. To determine the version of Zune software on a computer, follow these steps: Start the Zune software. In the upper-left corner of the screen, click the Zune... |
| 14939 | This article describes how to create a new Zune account. When you install the Zune software, you have the option to create a Zune account. However, you can also create an account at any time after you install the Zune software. To create a Zune... |
| 14940 | When you sign in to your Zune account, you receive the following error message: Name change required This problem occurs if you are an Xbox customer, if you use the same Windows Live ID for your Zune account and for your Xbox account, and if one... |
| 14941 | A Zune device and the Zune software report different amounts of available storage space for that device. This behavior occurs because of a rounding difference in the ways that the Zune device and the Zune software calculate storage space in... |
| 14942 | This article describes where to obtain product manuals for the Zune device and for Zune accessories. This article also lists resources for the Zune software. To obtain product manuals for the Zune device and for Zune accessories, visit the... |
| 14943 | Video files may unexpectedly appear in the All Videos category on the Zune device. This issue may occur even though the video matches a category such as Movies or Music Videos . This issue may occur when the file does not contain the metadata that... |
| 14944 | You experience one or both of the following symptoms: When you connect the Zune device to a computer, the Found New Hardware wizard appears. If you click Install the software automatically (Recommended) and then click Next, you receive the... |
| 14945 | After you use the Zune software to erase the contents of your Zune device, the device restarts and you receive the following error message: Failed to open media library. To recover from an error, Zune must clear all content. After the error... |
| 14946 | This article describes how to change the volume and equalizer settings in the Zune software. Change the volume settings General audio controls on a computer Other software and hardware controls can affect the volume and the audio settings in the... |
| 14947 | After you sync content from the Zune software to your Zune device, the album art that appeared in the Zune software does not appear on your device. Note If the album art does not appear in the Zune software, you may be experiencing a different... |
| 14948 | When you use a consumer-grade broadband connection together with the Microsoft Windows XP operating system, you may encounter delays in initiating downloads from the Zune Marketplace. Approximately 2 seconds after you select a song for download... |
| 14949 | This article describes the Zune Pass subscriptions. As a Zune customer, you can purchase a Zune Pass subscription. You can use this powerful discovery tool to download songs from the Marketplace for a flat rate. The following table lists the... |
| 14950 | When you try to sync a marketplace playlist that has been saved to the local library, some tracks in the playlist generate an error on the first attempt to sync the playlist to a Zune device. An error indicator appears next to the name of the... |
| 14951 | This article describes how to use the Zune software to organize your music, videos, and pictures so that you can find and use them easily. Add items to the library When you start the Zune software for the first time, the software automatically... |
| 14952 | This article describes what iTunes content can migrate to Zune software. You can easily add clear (unprotected) content from your iTunes library to your Zune music library. However, you cannot add any content that you have purchased from iTunes to... |
| 14953 | This article describes how to manage your Zune account. You manage your account through Account Management. You can access Account Management on the Zune.net Web site or through Zune Software. To access Account Management through Zune Software,... |
| 14954 | You have media files on the computer that you expect to find in the Zune software library. However, the files are not listed in the library. This issue may occur because of one or more of the following reasons: The media type or file format is not... |
| 14955 | When you try to sign in to the Zune Marketplace, you receive the following error message: Can't connect to Zune, please try again later. This issue may occur when the Zune Marketplace is temporarily unavailable. To resolve this issue, wait several... |
| 14956 | The Zune software cannot download album art for one or more albums in your library. Note The Zune software uses an online database that contains media information, such as track names and album art, to download album cover art for tracks in your... |
| 14957 | This article discusses some helpful tips about how to troubleshoot issues that you may experience when you use the Zune software. Obtain the latest troubleshooting information online If you experience a problem when you use the Zune software,... |
| 14958 | This article describes how to use the Zune software to play songs and videos. You can find these songs and videos in the following locations: In the Zune libraryOn the computer or on a network folder but not in the Zune libraryOn a CD Play a file... |
| 14959 | This article describes the video file formats that are supported by the Zune software. This article also describes how you can configure the Zune software to be the default player for certain types of video files, provides an overview of the file... |
| 14960 | When you install the Zune software from a disc, the installer may display the Checking for updates message for a long time. It seems that nothing is being installed and that no progress is being made. This issue occurs because the computer is... |
| 14961 | This article describes how to remove information about the media that you play by using the Zune software. When you use the Zune software, the software and the computer store information about your play history. To remove this information, use any... |
| 14962 | This article describes how to watch visualizations in the Zune software. To watch visualizations Click the Playback task selector.Playback task selector buttonPlay a song.Double-click the album art at the top of the List pane to start the... |
| 14963 | This article describes the audio file formats that are supported by the Zune software. This information applies when you rip audio tracks from a music CD to a computer, add audio files to your Zune library, or synchronize (sync) audio files to... |
| 14964 | This article contains a list of keyboard shortcuts that are available in Zune Software. You can use the following keyboard shortcuts to perform actions in Zune Software. ActionKeyboard shortcutZoom video size to 50%ALT+1Zoom video size to... |
| 14965 | When you try to install the Zune software on a Windows Vista-based computer, the installation stops. Additionally, you receive the following error message: Operating System Not Supported This behavior occurs when you try to install the Zune... |
| 14966 | When you try to play a Windows Media Audio (WMA) file, the Zune software starts, but the file does not play. The Zune software tries to open the file but does not have the appropriate rights to play the file. You do not receive an error message.... |
| 14967 | You can watch a video or listen to a song that has visualizations in the Zune software in full-screen mode. When the Zune software is in full-screen mode, you can control playback by using the on-screen controls. To control playback by using the... |
| 14968 | This article describes how to turn off the screen saver when you play a video in Zune Software. You can configure Zune Software to prevent the screen saver from appearing when you are watching a long video or a visualization. To do this, follow... |
| 14969 | When you try to install the Zune software on a Microsoft Windows XP Media Center Edition-based computer, you receive the following error message: Operating System Not Supported This issue occurs because the Zune software supports Microsoft Windows... |
| 14970 | This article describes the graphic file formats that are supported by the Zune software. This article also describes how to add images to your library and synchronize (sync) the images with your Zune device. The Zune software can import JPEG... |
| 14971 | In certain circumstances, the Zune software will reconvert a previously converted video from the Zune software library before it can be synced. For example, you have a playlist that contains one or more converted videos that you have set to... |
| 14972 | You have several options for changing the size of the Zune Software window and for controlling how videos are displayed during playback. You can have the Zune Software window automatically resize itself to fit the content. Alternatively, you can... |
| 14973 | This article describes the Zune software and how to obtain the software. The Zune software is your one stop for music and entertainment. With the Zune software, you can do the following: Manage and view your songs, videos, and pictures Rip and... |
| 14974 | When you use the Zune software, you may receive the following error message: Application error in Dllhost.exe To resolve this issue, install Windows Internet Explorer 7.For information about how to obtain and install Internet Explorer 7, visit the... |
| 14975 | This article describes how to use the Zune software to determine whether you have the appropriate media usage rights to burn songs that are in your library to a CD. Before CD burning starts, the Zune software examines the files in your burn list.... |
| 14976 | This article describes how to find music in the Zune Marketplace. In the left pane of the Zune software, double-click Marketplace to show the Marketplace categories. Depending on the criteria that you want to use to search for the music, click one... |
| 14977 | This article describes the benefits of buying songs from the Zune Marketplace. When you buy a song from the Zune Marketplace, you can do the following things: Download the song and then play it an unlimited number of timesSync the song an... |
| 14978 | This article describes how to listen to a music sample in the Zune Marketplace. In the Zune Marketplace, you can listen to a 30-second sample of a song before you buy or download the song. To do this, use one of the following methods: Double-click... |
| 14979 | This article describes the differences between purchased and subscription content from the Zune Marketplace. Purchased content refers to a song that you obtain from the Zune Marketplace for a one-time fee. You pay the fee by using Microsoft... |
| 14980 | After you cancel the Add New Credit Card wizard, you return to the Zune Account Summary page. This behavior can occur when you try to take one of the following actions and then cancel the Add Credit Card wizard: Add a new credit cardUpdate a... |
| 14981 | This article describes the benefits of using a Zune Marketplace monthly music subscription to download music. When you buy a monthly music subscription from the Zune Marketplace, you can do the following things for the length of your subscription:... |
| 14982 | This article describes how to use the Incomplete Transaction feature in the Zune Marketplace. If content does not download when you make a purchase from the Zune Marketplace, you can use the Incomplete Transaction feature. The Incomplete... |
| 14983 | You cannot share Microsoft Points between a Zune account and an Xbox account. You experience this behavior if you did not use your Xbox gamertag when you created your Zune tag during the Zune account creation process. When you set up your Zune... |
| 14984 | Starting November 14, 2006, MSN no longer offers music downloads through the MSN Music store. The Buy buttons that previously appeared on the MSN Music Album and Artist pages are replaced by links that connect you to Zune and to Real Rhapsody. On... |
| 14985 | You experience one or more of the following symptoms with your Zune account: You cannot create a new Zune account.You cannot purchase a Zune Pass subscription from the Zune Marketplace.You cannot purchase Microsoft Zune Points from the Zune... |
| 14986 | This article describes how to restore media usage rights for songs in the Zune software library. You may receive an error message that states that you do not have the media usage rights for a song that you purchased or downloaded from the Zune... |
| 14987 | This article describes how to restore your Zune device. However, this procedure that this article describes does not restore the preloaded content. Preloaded content cannot be restored. 928584Preloaded content that was removed cannot be added back... |
| 14988 | This article describes how to update the firmware for your Zune device. Firmware is embedded software that controls the operation of hardware devices. At first, the firmware is installed at the factory. However, you can upgrade the firmware for a... |
| 14989 | After you add a picture as a background on your Zune device, the picture appears cropped. Note When a picture is cropped, you cannot view the whole picture. Parts of the picture that you want to appear may be missing. This behavior occurs because... |
| 14990 | This article describes how to use your Xbox 360 console to play content that is stored on your Zune device. To use your Xbox 360 console to play content that is stored on your Zune device, follow these steps: Update the Xbox 360 console. A free... |
| 14991 | You experience one of the following symptoms: After you select a video to play or to watch on your Zune device and then press the OK button in the center of the Control Pad to receive more information, the date that appears for the video differs... |
| 14992 | This article describes how to erase all content from your Zune device. Erasing the hard drive will remove all audio, videos, and pictures that are stored on the Zune device. To erase all content from your Zune device, follow these steps: Start... |
| 14993 | After you remove the preloaded content that came on your Zune device, you cannot add that content back to the device. Note Preloaded content is the collection of items that come stored on the Zune device when you purchase a new Zune device. This... |
| 14994 | This article describes how to submit feedback, comments, and suggestions about the Zune device, Zune Software, Zune Live, and Zune accessories. Zune Customer Support welcomes customer comments, feedback, and suggestions about how to improve the... |
| 14995 | This article describes how to flag content in the Zune software or on a Zune device. Note When you flag content, you mark the content and send a reminder about the content to the Inbox. To flag content in the Zune software, follow these steps:... |
| 14996 | After you listen to an audio file from the Inbox, immediately sync your device together with the Zune software, and then disconnect the Zune device, you are returned to the Home screen and receive the following error message: This item has... |
| 14997 | After you connect your Zune device to a computer, your Zune device synchronizes and remains connected but you cannot interact with your Zune device. When you connect a Zune device to a computer that has Zune Software installed, Zune Software... |
| 14998 | You cannot view synchronized content on a Zune device that was turned off or reset during the synchronization process. The new content occupies space on the device, but you cannot access the content. This behavior occurs if the Zune device is... |
| 14999 | When you receive content on your Zune device, you may receive the following error message: x of n files received from Zune device, Zune is full Note In this error message, x represents the number of transferred filed, n represents the number of... |
| 15000 | When you browse pictures on your Zune device, the device may temporarily stop responding or respond slowly. This behavior occurs if the picture that you are trying to view is corrupted. Remove the corrupted files from your Zune library, and then... |
| 15001 | This article describes how to change the name of your Zune device. Note The name of your Zune device appears when you synchronize your Zune device. The name of your Zune device also appears in the Community twist under Me on your Zune device and... |
| 15002 | When you press F5 to refresh the Zune software or use the menu option to search for connected devices, any Zune devices that previously appeared as connected no longer appear. When you refresh the Zune software or search for connected devices,... |
| 15003 | When you connect your Zune device to a computer that is running Zune Software, the Zune display backlight is automatically set to its lowest possible setting instead of remaining at the full setting. The backlight is set to dim when the Zune... |
| 15004 | This article describes how to contact Zune Customer Support. Use the following telephone numbers to contact Zune Customer Support: (877) GET-ZUNE or (877) 438-9863 TTY: (800) 801-1189 From outside North America: (425) 637-7096 Zune Customer... |
| 15005 | This article describes what is included in the original retail box for the Zune device. The original retail box for the Zune device contains the following items: One 30-GB Zune digital media player in black, brown, or whiteOne set of standard... |
| 15006 | When you connect your Zune device to a computer, the Zune software does not detect your Zune device. Alternatively, the Zune software may stop responding. This behavior can occur when one or more of the following conditions are true: An... |
| 15007 | When you view an album in the Zune software or on your Zune device, the album may be associated with the incorrect music genre. This behavior occurs when an incorrect music genre is associated with the album. Note The Zune software maintains a... |
| 15008 | This article describes how to configure the Zune software to share content from your Zune library to an Xbox 360 console on a home network. This will let you play music, videos, and pictures from a computer to any Xbox 360 consoles that are on the... |
| 15009 | This article describes Digital Rights Management (DRM), and how it applies to Zune. Q1: What is DRM? A1 : DRM means Digital Rights Management. DRM technology is used by content providers, such as online stores, to control how digital music and... |