| 15061 | After you reinstall the Zune software, the Zune Marketplace catalog does not appear correctly. This behavior occurs if the Zune Marketplace catalog does not download correctly to the computer. Important This article contains information about how... |
| 15062 | When you try to install the Zune software, you experience the following symptoms: The installation program stops at 95 percent completion, the installation program closes, and then you receive the following error message: An error occurred while... |
| 15063 | When you try to play music that you downloaded from the Zune Marketplace, you receive the following error message: C00D11B1 Typically, this error occurs when there is a problem with one of the sound devices in the computer, such as a sound card or... |
| 15064 | This article describes the Microsoft Points system that you can use in Zune Marketplace. Microsoft Points is a value storage system that is used by Zune, by Xbox Live, and by other Microsoft properties. You can purchase Microsoft Points and then... |
| 15065 | When you use an Xbox Live or Xbox.com gamertag to sign up for a Zune Live account, you receive the following error message after you verify the Windows Live ID that is associated with the account: Computer is not connected. Currently, there is no... |
| 15066 | When you are visiting the Zune Marketplace, you experience one of the following symptoms: When you try to purchase or download a song, you receive the following error message: Track not availableThe following message appears where the option to... |
| 15067 | This article describes how to download content from Zune Marketplace by using a Microsoft Zune Pass. After you purchase a Microsoft Zune Pass, you can use the Pass to download content from Zune Marketplace. To do this, follow these steps: Start... |
| 15068 | When you try to sign in to the Zune.net Web site, you receive the following error message: Zune Service not available. The Zune service is not available in your region. Check out zune.net for articles, support and the latest news. This behavior... |
| 15069 | When you try to sign up for the Zune Newsletter, you receive the following error message: Due to your age you cannot sign up for the Zune newsletter at this time. This behavior occurs when you are under the minimum age that is specified in your... |
| 15070 | When you visit the Zune.net Web site, you receive the following error message: Your internet privacy settings currently block cookies. To access the Zune Marketplace, follow the instructions below to enable options ... You experience this behavior... |
| 15071 | When you use your Windows Live ID to sign in to your Zune account at the Zune.net Web site or the Zune Marketplace, you receive a message that states that your Windows Live ID is invalid, incorrect, or does not exist. This behavior occurs if you... |
| 15072 | When you try sign in to the Zune Marketplace or when you try play Zune Marketplace content, you receive one of the following error messages: ERROR 14: There is a problem with the Digital Rights Management (DRM) system on your computer. ERROR 3509:... |
| 15073 | When you try to sign in to the Zune Marketplace, you are redirected back to the sign in page and prompted again to sign in. To resolve this issue, follow these steps: Enable the Active Scripting for Microsoft Internet Explorer. To do this, follow... |
| 15074 | When you try to access the Zune Marketplace you receive the following error: FlashNotInstalled This issue occurs because Flash Player is not installed correctly. To resolve this issue, follow these steps: Close the Zune software.Click Start, click... |
| 15075 | When you try to sign in to the Zune Marketplace, you cannot sign in. Additionally, you are redirected to the following Zune Web site: www.zune.net/support To resolve this issue, follow these steps: If you experience these symptoms when you try to... |
| 15076 | When you try to sign in to the Zune Marketplace, you receive the following error message: Invalid User/Password, please try again. This issue occurs when you use an incorrect Windows Live ID when you try sign in to the Zune Marketplace. Try to... |
| 15078 | When you use the Zune Registration Wizard or when you try to sign in to the Zune Marketplace, you receive one of the following error messages: Cookies are not enabled; your browser is not accepting cookies, the Zune registration wizard requires... |
| 15080 | This article describes the usage rules for content that you obtain from the Zune Marketplace. You can purchase content outright from the Zune Marketplace or you can download or stream content by using your Zune Pass subscription. All music that... |
| 15081 | You have a Zune Pass subscription, and you receive the following error message when you try to sync a Zune device: The maximum number of devices on this computer has been exceeded. This behavior occurs when you have already synced your Zune... |
| 15082 | Consider the following scenario. You have a Zune Pass subscription. You try to download or stream content to a computer. In this scenario, you experience the following symptoms: You receive the following error message: You have over three... |
| 15083 | You cannot redeem a Zune trial offer, a prepaid subscription code, or a prepaid points code. When you try to redeem a code, you may receive one of the following error messages: Can't redeemed your code, the code is either mistyped or is valid for... |
| 15084 | This article describes the free, 14-day trial subscription to Zune Live. A free, 14-day trial subscription to Zune Live is included with most retail purchases of a Zune device. This free trial subscription lets you try a Zune Live subscription... |
| 15085 | If you try to sign in to the Zune Marketplace or you try to play content from the Zune Marketplace, you receive one of the following error codes: 87100651011310114 You receive the error code when the Windows Digital Rights Management (DRM) system... |
| 15086 | When you enter your mailing address in the Zune Marketplace, you receive the following error message: You have entered an invalid billing address. You experience this behavior if you enter a military address such as an Army Post Office (APO)... |
| 15087 | This article describes how to determine the status of the Zune Marketplace Service. Additionally, this article describes how to understand the limitations that you may experience if the service is not functioning correctly. The Zune Service Status... |
| 15088 | When you sign in to your Zune account, you receive the following error message: Name change required This problem occurs if you are an Xbox customer, if you use the same Windows Live ID for your Zune account and for your Xbox account, and if one... |
| 15089 | This article describes how to create a new Zune account. When you install the Zune software, you have the option to create a Zune account. However, you can also create an account at any time after you install the Zune software. To create a Zune... |
| 15090 | This article describes the benefits of buying songs from the Zune Marketplace. When you buy a song from the Zune Marketplace, you can do the following things: Download the song and then play it an unlimited number of timesSync the song an... |
| 15091 | This article describes the differences between purchased and subscription content from the Zune Marketplace. Purchased content refers to a song that you obtain from the Zune Marketplace for a one-time fee. You pay the fee by using Microsoft... |
| 15092 | This article describes how to listen to a music sample in the Zune Marketplace. In the Zune Marketplace, you can listen to a 30-second sample of a song before you buy or download the song. To do this, use one of the following methods: Double-click... |
| 15093 | When you use your 14-day trial subscription, you can sign in to your Zune account. However, you cannot download content from Zune Marketplace. This behavior occurs when your 14-day trial subscription has expired. Determine whether your... |
| 15094 | This article describes where to obtain product manuals for the Zune device and for Zune accessories. This article also lists resources for the Zune software. To obtain product manuals for the Zune device and for Zune accessories, visit the... |
| 15095 | When you try to complete a credit card transaction, you receive the following error message: This action cannot be performed at this time. Please try again later This error occurs if the billing address that you use in the Zune Marketplace and the... |
| 15096 | You try to create a Zune child account. When you cancel the parental approval process, you have to start the child-account creation process again from the beginning. This issue occurs when you cancel the parental approval process before the... |
| 15097 | When you use Microsoft Points to try to purchase content from the Zune Marketplace, you receive one of the following error messages: Error message 1 An order cannot contain more than 100 items. To purchase these items please separate the items in... |
| 15098 | If you click Forgot your password on the parental approval screen to create a Zune child account, you do not have the option to change your password. The Forgot your password option does not let you change the password during the parental approval... |
| 15099 | This article describes how to find music in the Zune Marketplace. In the left pane of the Zune software, double-click Marketplace to show the Marketplace categories. Depending on the criteria that you want to use to search for the music, click one... |
| 15100 | This article describes how to use the Zune software to determine whether you have the appropriate media usage rights to burn songs that are in your library to a CD. Before CD burning starts, the Zune software examines the files in your burn list.... |
| 15101 | This article describes the predetermined spending limits that have been set for Microsoft Zune Points. Microsoft Zune Points have some predetermined limits that may affect how and when you can use your points. The maximum points used per purchase... |
| 15102 | After you cancel the Add New Credit Card wizard, you return to the Zune Account Summary page. This behavior can occur when you try to take one of the following actions and then cancel the Add Credit Card wizard: Add a new credit cardUpdate a... |
| 15103 | This article describes how to use the Incomplete Transaction feature in the Zune Marketplace. If content does not download when you make a purchase from the Zune Marketplace, you can use the Incomplete Transaction feature. The Incomplete... |
| 15104 | This article describes the benefits of using a Zune Marketplace monthly music subscription to download music. When you buy a monthly music subscription from the Zune Marketplace, you can do the following things for the length of your subscription:... |
| 15105 | Starting November 14, 2006, MSN no longer offers music downloads through the MSN Music store. The Buy buttons that previously appeared on the MSN Music Album and Artist pages are replaced by links that connect you to Zune and to Real Rhapsody. On... |
| 15106 | You cannot share Microsoft Points between a Zune account and an Xbox account. You experience this behavior if you did not use your Xbox gamertag when you created your Zune tag during the Zune account creation process. When you set up your Zune... |
| 15107 | You experience one or more of the following symptoms with your Zune account: You cannot create a new Zune account.You cannot purchase a Zune Pass subscription from the Zune Marketplace.You cannot purchase Microsoft Zune Points from the Zune... |
| 15108 | This article describes how to restore media usage rights for songs in the Zune software library. You may receive an error message that states that you do not have the media usage rights for a song that you purchased or downloaded from the Zune... |
| 15109 | When you try to create a new Zune Tag, you receive the following error message: Zune tag is invalid The requested Zune tag starts with a number or contains an offensive word. Zune tags cannot start with a number, cannot contain the word “Zune,â€... |
| 15110 | You cannot sign in to the Zune Marketplace or create a Zune account, a Zune Pass subscription, or a Pay as you go account. This issue occurs if the Windows Live ID services are unavailable. Note The Zune Marketplace and the new account creation... |
| 15111 | This article describes how to cancel a Zune Pass subscription. Open the Zune software.Click Sign In.Type your Windows Live ID number and password, and then click Sign In.Click Zune account options, and then click Account Management.On the Account... |
| 15112 | When you create a Zune tag, you may receive the following error message: Zune tag is already in use The requested Zune tag is already being used by another Zune customer or an Xbox customer. Xbox customers have their Xbox gamertags reserved for... |
| 15113 | If you try to create a Windows Live ID when you create a Zune account, you receive the following error message: Please enter a valid e-mail address. The e-mail address that you enter may be part of a managed domain and may not be usable to set up... |
| 15114 | This article describes how to submit feedback, comments, and suggestions about the Zune device, Zune Software, Zune Live, and Zune accessories. Zune Customer Support welcomes customer comments, feedback, and suggestions about how to improve the... |
| 15115 | This article describes how to contact Zune Customer Support. Use the following telephone numbers to contact Zune Customer Support: (877) GET-ZUNE or (877) 438-9863 TTY: (800) 801-1189 From outside North America: (425) 637-7096 Zune Customer... |
| 15116 | When you view an album in the Zune software or on your Zune device, the album may be associated with the incorrect music genre. This behavior occurs when an incorrect music genre is associated with the album. Note The Zune software maintains a... |
| 15117 | This article describes Digital Rights Management (DRM), and how it applies to Zune. Q1: What is DRM? A1 : DRM means Digital Rights Management. DRM technology is used by content providers, such as online stores, to control how digital music and... |