When you assign one or more tasks to another user in the Activities - Microsoft CRM pane, Microsoft Office Outlook stops responding. This problem occurs in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook. Additionally, the Confirm assignment - Web Page Dialog dialog box does not close as expected when you click OK.

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 Server

File name	File version	File size	Date	Time
Action.js	Not Applicable	26,367	17-Oct-2006	23:12
Crmmsg.dll	1.2.3297.123	16,088	26-May-2006	10:18
Microsoft.crm.application.components.core.dll	3.0.5300.1319	285,552	18-Oct-2006	20:58
Microsoft.crm.dll	3.0.5300.1319	379,696	18-Oct-2006	06:00
Mscrmcustom.dll	3.0.5300.1283	171,824	07-Sep-2006	10:26
Msvcr71.dll	7.10.3052.4	355,032	26-May-2006	10:18
Pkgutil.cmd	Not Applicable	113	24-Aug-2006	13:09
Pkgutil.exe	1.2.3297.101	88,792	26-May-2006	10:18
Microsoft.crm.dll	3.0.5300.1	375,560	17-Nov-2005	04:39
Crmhotfix.cdf	Not Applicable	2,401	18-Oct-2006	21:04
Mscrmcustom.dll	3.0.5300.1283	171,824	07-Sep-2006	10:26

Microsoft Dynamics CRM client for Outlook

File name	File version	File size	Date	Time
Action.js	Not Applicable	26,367	17-Oct-2006	23:13
Crmmsg.dll	1.2.3297.123	16,088	26-May-2006	10:18
Microsoft.crm.application.components.core.dll	3.0.5300.1319	289,648	18-Oct-2006	05:59
Microsoft.crm.dll	3.0.5300.1319	379,696	18-Oct-2006	21:00
Mscrmcustom.dll	3.0.5300.1283	171,824	07-Sep-2006	10:26
Msvcr71.dll	7.10.3052.4	355,032	26-May-2006	10:18
Pkgutil.cmd	Not Applicable	113	24-Aug-2006	13:09
Pkgutil.exe	1.2.3297.101	88,792	26-May-2006	10:18
Microsoft.crm.dll	3.0.5300.1	375,576	17-Nov-2005	04:42
Crmhotfix.cdf	Not Applicable	2,401	18-Oct-2006	21:04
Mscrmcustom.dll	3.0.5300.1283	171,824	07-Sep-2006	10:26

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Server

File name	File version	File size	Date	Time
Action.js	Not Applicable	25,657	10-Nov-2006	20:29

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers client

File name	File version	File size	Date	Time
Action.js	Not Applicable	25,657	10-Nov-2006	20:31

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server, the Microsoft Dynamics CRM client for Outlook, Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Server, or the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers client.

After you install this hotfix, delete the contents of the Temporary Internet Files folder. To do this, follow these steps:

1.	Start Windows Internet Explorer.
2.	On the Tools menu, click Internet Options.
3.	Use one of the following methods, depending on the version of Internet Explorer that you are using: In Windows Internet Explorer 7, click Delete in the Browsing history area, click Delete files in the Temporary Internet Files area, and then click Yes. In Microsoft Internet Explorer 6, click Delete Files in the Temporary Internet files area, and then click OK.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 or Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Server installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB926811$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Steps to reproduce the problem

1.	Start Outlook.
2.	Expand Microsoft CRM, expand Workplace, expand My Work, and then click Activities.
3.	In the Activities - Microsoft CRM pane, click a task, and then click Assign.
4.	In the Confirm Assignment - Web Page Dialog dialog box, click the lookup button.
5.	In the Look Up Records - Web Page Dialog dialog box, click a user, and then click OK.
6.	In the Confirm Assignment - Web Page Dialog dialog box, click OK.

This problem does not occur if you follow these steps:

1.	Open the record of the task that you want to assign to another user.
2.	To assign the task to another user, click Assign on the Actions menu.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: