You may be unable to start the World Wide Web Publishing Service on a computer that is running Microsoft Internet Information Services (IIS) 6.0 and has the Patchlink third-party software installed.
Additionally, one of the following error messages may be logged in the Application log:
Message 1
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
The HTTP SSL service terminated unexpectedly. It has done this 1 time(s).
Message 2
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
The IIS Admin Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1 milliseconds: Run the configured recovery program.
Message 3
Event Type: None
Event Source: GravitixISAPI
Event Category: None
Event ID: 3
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
The description for Event ID ( 3 ) in Source ( GravitixISAPI ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Patchlink ISAPI Started.
To work around this problem, follow these steps:
| 1. | Click Start, click Run, type inetmgr, and then click OK.
|
| 2. | Expand ComputerName, right-click Web sites, and then click Properties.
|
| 3. | Click the ISAPI Filters tab, select Patchlink.dll, and then click Remove.
|
| 4. | Click OK. |
Note When you remove the Patchlink.dll file from the
ISAPI Filters tab, you disable the Patchlink third-party software. To resolve this problem without disabling the Patchlink third-party software, contact Patchlink customer support.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
